Frequently asked questions

Products and product cards

Some used products don't show the Used badge. Their tag must match a tag in Theme settings > Product condition > Condition tags exactly, apart from capital letters. "Used laptop" is a different tag from "Used"; add it to the list. See Set up your product data.

Everything says it's in supplier stock. Check Theme settings > Stock source > Supplier stock tags. If every product carries one of those tags, for example a tag your supplier's import adds to everything, they all show as supplier stock.

Sold-out products say Sold out, not Ask about this part. Choose your contact page in Theme settings > Stock source > Request page.

The part number is wrong. Xenon uses the SKU of the selected variant, or of the first available one on product cards. To use something else, set Theme settings > Part numbers > Part number source to Metafield.

"Ships within" doesn't show. Set the dispatch times in Theme settings > Stock source, or give the product a dispatch time metafield. Check that Show dispatch time is on in the Stock source block.

Specifications don't appear. Fill in the product's custom.specifications metafield, or point the Specifications block's Metafield setting at the one you use. See Set up your product data.

My specifications are folded away. Folding only applies to long sections whose heading matches Headings to fold. Turn off Fold long sections, or raise Fold sections longer than, in the Description block.

Colors show as words, not swatches. Set up swatches for the option in the product's admin page, and check Show swatches is on in the Variant picker block.

The quantity goes up by 5. The variant has a quantity rule with an increment of 5. The rule is shown under the quantity field.

There's no Buy it now button. Check Show dynamic checkout buttons in the Buy buttons block, and that an accelerated checkout, such as Shop Pay, is set up in Settings > Payments. It's also hidden while a gift card buyer is sending the card to someone else.

The Shipping tab doesn't show. Tabs stay hidden until they have content. Add text, or choose a page, in the Collapsible tab block.

"Pairs well with" is missing. Complementary products are chosen for each product in the Search and Discovery app. The section stays hidden for products without any.

Pickup availability doesn't show. Turn on local pickup for a location in Settings > Shipping and delivery, and check the variant is stocked at that location.

My breadcrumb shows "Featured products". Add a word from that collection's handle to Theme settings > Layout > Collections to skip.

Recently viewed products doesn't show. It appears once a shopper has viewed at least one other product, and lists only what that shopper viewed, in their own browser. In the theme editor, open a few products in the preview first.

Menus and header

My menu has no dropdowns. Nest menu items in Content > Menus: drag an item under another to create a level, up to three levels deep.

My mega menu image doesn't show. The Mega menu image block's Main menu item must match a top-level menu item's name exactly (capital letters don't matter), and Header > Main menu style must be Mega menu.

There's no country or language selector. Selectors appear only when your store sells in more than one country or language. Set these up in Settings > Markets and Settings > Languages.

The account icon is missing. Turn on customer accounts in Settings > Customer accounts.

I don't want links in the top bar. Clear the Announcement bar > Top bar menu setting.

Collections and search

There are no filters. Add filters in the Search and Discovery app, and check Enable filtering is on in the Collection products section.

I want to filter by condition. In the Search and Discovery app, add a tag filter for your condition tags, or a metafield filter for custom.condition.

Search doesn't find part numbers. Check the part number is in the variant's SKU or barcode. Search matches the start of the last word typed, so "C41N" finds "C41N1901".

Blog posts show up in search. Turn on Theme settings > Search > Search products only.

Can I add synonyms, so "battery" finds "accu"? Yes, in the Search and Discovery app. Live search and the search page both use them.

Cart

I want the cart page, not a drawer. Set Theme settings > Cart > Cart type to Page.

The free shipping bar doesn't show. Set Theme settings > Cart > Free shipping threshold above 0. The bar is hidden while the cart is empty.

The bar says free shipping, but checkout charges for shipping. The bar is a message only. Create the free shipping rate in Settings > Shipping and delivery.

Shop Pay doesn't show in the cart. Accelerated checkout buttons show only when they're set up in Settings > Payments. In the drawer, also check Theme settings > Cart > Show accelerated checkout buttons in the drawer.

Contact page

How do I link straight to part requests? Link to your contact page with ?type=part-request at the end, using that request type's Link handle.

The product doesn't show on the form. Choose your contact page in Theme settings > Stock source > Request page.

Where do messages go? To your store's sender email, set in Settings > Notifications.

I don't want the reference field. Turn off Contact form > Show reference field.

The WhatsApp button doesn't show. Enter Theme settings > Store details > WhatsApp number, and turn on Theme settings > WhatsApp > Show WhatsApp button.

The WhatsApp chat goes to the wrong number. Include the country code, for example +1 212 555 0100 rather than (212) 555-0100.

Can the WhatsApp button be green? Add a green color scheme in Theme settings > Colors, then choose it in Theme settings > WhatsApp > Color scheme.

There's no Follow on Shop button. It appears only when Shop Pay is set up in Settings > Payments.

Where do newsletter signups go? To Customers, as customers who accept email marketing, tagged newsletter.

I want two menus in the footer. Add a second Footer menu block and choose another menu.

How do I show products on a blog post? Fill in the post's custom.related_products metafield with a list of products. See Set up your product data.

Comments don't show on blog posts. Allow comments on the blog in Content > Blog posts > Manage blogs.

Google shows the wrong store name. Set Theme settings > Store details > Trading name. Search engines can take a few weeks to update.