Support
Get help
Contact us through the Xenon support form. Please include:
- your store's address, for example
your-store.myshopify.com - what you were trying to do, and what happened instead
- a screenshot, if you can
We reply within 1 to 2 business days, Monday to Friday.
Before you write, check the frequently asked questions: many answers are there.
What support covers
- Questions about Xenon: how a setting, section or block works, and how to set up your store's pages with them.
- Bugs: if something in Xenon doesn't work as this guide describes, we fix it. Fixes reach you as theme updates.
What support doesn't cover
- Changes to the theme's code, or custom features that Xenon doesn't include.
- Apps, including how an app's blocks look or behave. Contact the app's developer.
- Your store's settings outside the theme, such as payments, shipping, domains and checkout. Shopify Support can help with these.
For custom work, you can hire a developer from the Shopify Partner Directory.
Before you edit the theme's code
Changes to the code are your responsibility, and they aren't carried over when you update Xenon. Before editing code:
- Duplicate the theme in Online Store > Themes, and make your changes on the copy.
- Check the copy in the preview before you publish it.
If something breaks, you can always go back to the original.
The support form is on its way. It will open from this page.